Advice & Services

Here is a selection of advice and information about services to help you plan your Puy du Fou España experience.

Advice
Services

Coming to Puy du Fou España in costume
 

For artistic reasons, it is strictly forbidden to visit Puy du Fou España in costume. Gate staff will be obliged to refuse entry or to ask you to change before you enter.
 

Clothing to assist to « El Sueño de Toledo »
 

You are advised to wear clothing adapted to the weather of the day of the show.
 

If it rains at Puy du Fou España
 

All shows presented at Puy du Fou España will be performed even in the event of bad weather.
 

Getting to Puy du Fou España (by car)
 

Puy du Fou is accessible via the CM 40. We are located 1 hour from Madrid and 5mn for the Historic center of Toledo. For more informations, click here.
 

Getting to Puy du Fou España (by train)
 

If you choose ton come by train, the station AVE of Toledo can be reached easily and permits to join Puy du Fou España in a few minutes only by taxi.
 

Getting to Puy du Fou España (by plane)
 

Puy du Fou España is located 1 hour from Adolfo Suarez Madrid-Barajas airport.
 

Prohibited items

 

It is strictly forbidden to bring any type of weapons, dangerous or illegal objects (such as blades, knifes, bombs, explosives, scissors, aerosols and gas canisters), drugs or alcoholic drinks to Puy du Fou España. We also advise you to limit the number of personal items, bags and luggage you bring in order to speed up entry to Puy du Fou España.
 

« El Sueño de Toledo » times
 

« El Sueño de Toledo » starts at 9.30pm in August/September and at 9.00pm in October. You are requested to arrive 1 hour before the start of the show. The production lasts aproximatively one hour.
 

General conditions of service

 

To display or download Puy du Fou España’s general terms and conditions, simply click here. Following numerous scams regarding tickets purchased from private advertisements or auction sites, we advise you to only buy your tickets through our website www.puydufouespana.com or from authorised agents. Customer who have purchased their tickets from a source other than Puy du Fou España or its authorised agents may be refused entry.

Any complaint must be addressed to the customer service department at Puy du Fou España according to the procedure detailed in the conditions of sale.

 

Bookings
 

Reservations for « El Sueño de Toledo » can be made on our website or by phone on + 34 925 63 01 35. If you have questions about specific services, special rates or anything else, please contact our reservation team by phone.  

Seating for the stands is carried out automatically. Depending on the availability at the time of booking, seats can be placed on one or several rows. However be aware that family members or groups reservations will always be place together.

 

Guide dogs
 

Guide dogs and assistance dogs are welcome in Puy du Fou España. Please contact our Reservations Service at +34 925 63 01 35 so we can help you to organize your visit.
 

Accompanying children
 

Children under 18 must be accompanied by a responsible adult. Unaccompanied children will be refused entry to Puy du Fou España and all its shows and experiences. Children will also only be allowed to leave Puy du Fou España if accompanied by a responsible adult.
 

First Aid
 

First aiders and nurses are available throughout Puy du Fou España. If you need help, do not hesitate to contact our resident team. You can also visit our aid station situated behind the « El Sueño de Toledo » grandstand, on performance evenings. If you need specific medication refrigerated or particular medical equipment delivering, call +34 925 63 01 35 before your visit.  
 

Disabled parking
 

A car park for visitors with mobility difficulties is available in Puy du Fou España. Simply go straight to the car park and show your disability card.  
 

Disabled access to the Puy du Fou España shows
 

Disabled visitors can contact a member of our reception and security team.
 

Toilets in Puy du Fou España
 

There are plenty of toilet facilities available in Puy du Fou España. They include disabled toilet facilities.  
 

Prices for Groups
 

There are special rates for groups of more than 20 people. Click on the Group link to visit the appropriate areas of our website. Our sales team is also available on + 34 925 63 01 37 for further information.
 

Special rates for disabled visitors
 

We offer special rates for disabled visitors with appropriate documentation, details available here. To take advantage of these rates, contact our bookings team on + 34 925 63 01 35.
 

Superior Seating for « El Sueño de Toledo »
 

For a €6 supplement on your « El Sueño de Toledo » ticket, you can treat yourself to superior seating for the « El Sueño de Toledo » show (subject to availability). This surcharge guarantees you a central seat in our panoramic stands. This must be booked at the same time as your « El Sueño de Toledo » ticket purchase on our website or by phone on +34 925 63 01 35.
 

Security at Puy du Fou España
 

Puy du Fou España works with the relevant authorities to ensure appropriate measures are taken for the security of our visitors. They can count on the vigilance of our team, and our increased security arrangements, to ensure that they will have a peaceful visit.
 

The Puy du Fou España, Mobile App
 

Download the free Puy du Fou App from the App Store or Google Play. It will help foreign visitors to get simultaneous interpretation of « El Sueño de Toledo » into english and french.

Translation of our shows
 

If you have a smartphone, you can enjoy a free simultaneous interpretation of our main Grand Parc shows (into English and Franch) via our « Puy du Fou España » Mobile App, available from the App Store and Google Play.

 

Puy du Fou España has free WiFi
 

Stay connected! We have free WiFi at Puy du Fou España, in the seating areas of « El Sueño de Toledo » show. All you need to do to connect to the PUYDUFOU ESPAÑA WiFi network is to enter your email address and accept the terms and conditions.
 

Something misplaced at Puy du Fou?
 

objetosperdidos@puydufou.com

Write to us giving:

  • A detailed description of the item
  • The date and place when/where you lost the item
  • Your contact details (address, e-mail and telephone)